Elements and Performance Criteria
- Ensure clients receive services appropriate to their needs
- Convene and attend relevant meetings to share information
- Maintain effective working relationships with relevant agencies, service providers and professionals
- Clarify and document different roles to be played by relevant agencies, service providers and professionals
- Provide information and updates to relevant agencies, service providers and professionals on case management changes and progress
- Provide clients with information about the roles of different services available to them in accordance with organisation and legal requirements
- Make referrals as appropriate to meet the needs of children, young people and their families
- Implement and review plan
- Prioritise and undertake work to assure needs of clients are met within timeframe
- Identify competing demands and work pressures and implement strategies to maintain a focus on the clients' needs
- Routinely engage child, family and others to review case plan in a supervised context
- Work within ethical and legislative guidelines